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Swasthya Sathi Desk Operator

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Swasthya Sathi Desk Operator

Completing the "Swasthya Sathi Desk Operator" course opens direct employment opportunities in West Bengal’s booming hospital network amid rising unemployment. With thousands of government and private hospitals empaneled under the Swasthya Sathi scheme, trained desk operators are urgently needed to handle patient enrollment, card activation, claim processing, and query resolution. This short, practical course ensures quick placement in secure, respectable hospital jobs with steady demand and government-backed growth.

Total Modules: 6 (75–80% practical in every module)

Communication, Grooming & Customer Service for Government Scheme Desk

  • Fluency in Bengali + Basic English & Hindi phrases
  • Telephone & counter etiquette
  • Grooming & uniform standards
  • Handling impatient/irate beneficiaries
  • Daily role-plays: “Card not working”, “Package not covered”, “Doctor not available” etc.

Complete Understanding of Swasthya Sathi Scheme (Rules, Packages & Benefits)

  • Who is covered? Family floater of 4+1 • ₹5 Lakh coverage + additional ₹5 Lakh for women
  • List of 2,000+ packages & codes (practical memorization)
  • Pre-authorization rules, blocked treatments
  • Smart Card, URN, QR code reading
  • Daily quizzes + flash cards of top 100 packages (C-section, Cataract, Knee replacement, Cardiac, etc.)

Swasthya Sathi Portal + Mobile App Hands-on Training

  • Full training on live Swasthya Sathi portal
  • Card verification & beneficiary search
  • Registration of new beneficiaries
  • Checking balance & transaction history
  • Raising pre-authorization requests
  • Blocking/unblocking cards
  • 100% computer lab practice – every student does minimum 300 live transactions

Hospital HMS Integration with Swasthya Sathi Module

  • Training on popular HMS that have Swasthya Sathi module (Aarogya, Healthray, Medisoft, Insta, e-Hospital, NAPIX integration, etc.)
  • Package selection & cost estimation in software
  • Generating pre-auth request from HMS
  • Uploading documents (indoor ticket, investigation reports)
  • Claim intimation & discharge intimation

Pre-Authorization, Claim Process & Query Handling

  • Complete pre-auth process (emergency & planned)
  • Document checklist for top 25 packages
  • Query reply within 12 hours (practical)
  • Enhancement request process
  • Claim rejection reasons & how to avoid them
  • Coordination with doctors, TPA cell & insurance coordinator
  • Live case studies + 50 real rejected/approved cases practice

On-Job Training (Hospital Swasthya Sathi Counter Internship) + Placement Preparation

  • This is the 6th and FINAL module (the most powerful one)
  • 100% Practical – 4–5 weeks full-time attachment at Swasthya Sathi counters of government medical colleges/district hospitals/sub-divisional hospitals OR empaneled private hospitals
  • Students handle real beneficiaries, real cards, real pre-auths under supervision
  • Minimum 400–500 live cases handled by each student
  • Last 7–10 days: – Resume building – Mock interviews (government + private hospital pattern) – 100 most-asked interview questions.
Course Includes:
  • Duration: 6 Months
  • Modules: 6
  • Eligibility: 10th Pass
  • Science preferred but NOT compulsory

For Details About The Course

Call Us: +91 9046007117
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