Hospital Front Office Procedures & Patient Handling

• Complete patient registration process (OPD, IPD, Emergency)
• Appointment scheduling (walk-in & phone)
• Handling enquiries (fees, doctors availability, tests)
• Billing & cash/counter handling
• Managing patient queue & token system
• Forms filling (registration, consent, feedback)
• Daily role-plays & mock counter practice

Medical Terminology & Basic Anatomy for Receptionists

• Common medical terms used at reception (Diabetes, Hypertension, ECG, X-Ray, Ultrasound, MRI, CT, Fracture, Delivery, OPD, IPD, ICU, OT etc.)
• Spelling & pronunciation practice
• Department names & doctor specialties
• Understanding doctor prescriptions (reading basic handwriting)
• Tests & reports names
• Daily spelling tests + flash cards + quizzes

Complete HMS Software Training (Live Hospital Software)

• Training on real/near-real HMS used in hospitals (e.g., Practo, Healthray, Aarogya, Medisoft, eHospital, Insta HMS, etc.)
• Patient registration in software
• Appointment booking module
• Billing & receipt generation
• Token generation & doctor queue management
• Reports generation (daily collection, patient list)
• 100% computer lab practice – each student gets individual login

Insurance, TPAs & Medico-Legal Aspects + Soft Skills

• Cashless & reimbursement process (common TPAs in India – MediAssist, Star Health, Heritage, MDIndia, etc.)
• Pre-authorization process
• Discharge summary handling
• Birth & death registration process
• Police case (MLC) basic procedure
• Patient feedback & complaint handling
• Teamwork with nurses & billing department
• Role-plays of insurance desk

On-the-Job Training (Hospital Internship) + Job Preparation & Certification

• This is the MOST IMPORTANT 6th module that makes your course 100% job-ready.
• 100% Practical – Full-time hospital attachment (4–5 weeks)
• Students work as trainee receptionists in tied-up hospitals/clinics (morning or evening shift)
• Real patient handling under supervision

Plus last 7–10 days:

• Resume making & interview preparation
• Mock interviews (one-to-one)
• Salary negotiation tips
• 100+ hospital interview questions & answers practice
• Issuance of Course Completion Certificate + Experience Letter from hospital (very valuable)
• Campus placement / Job assistance